Business Broadband Singapore FAQ 2025
Get expert answers to the most common questions about Singapore business broadband. Pricing, providers, speeds, setup, and everything you need to know.
13 Expert Answers • Updated Daily
Pricing & Plans
Q What is the cheapest business broadband in Singapore?
MyRepublic Business offers the lowest pricing at S$49.50/month for 1 Gbps with their current promotion (regular S$99/month). This plan includes no contract commitment and free setup. However, the cheapest option depends on your specific speed requirements:
- 1-10 employees: MyRepublic 1G at S$49.50/month
- 11-30 employees: M1 Business 500M at S$103.50/month
- 31+ employees: Singtel Business 1G at S$94/month (promotional)
Keep in mind that promotional pricing typically lasts 6-12 months, after which regular rates apply.
Q How much does business broadband cost per month in Singapore?
Business broadband costs in Singapore range from S$49.50 to S$348 per month depending on speed and provider:
Budget Range (S$49-99/month):
- MyRepublic: S$49.50/month (1 Gbps, promotional)
- M1: S$103.50/month (500 Mbps, promotional)
Mid-Range (S$100-200/month):
- Singtel: S$94/month (1 Gbps, promotional)
- StarHub: S$79/month (500 Mbps, promotional)
Premium Range (S$200-348/month):
- ViewQwest: S$198-278/month (1-2 Gbps)
- Enterprise plans with dedicated support
Most providers offer 50-75% promotional discounts for the first 6-12 months, making initial costs significantly lower.
Q Are there any setup fees for business broadband?
Setup fees vary by provider but are often waived during promotional periods:
Current Setup Fees (2025):
- Singtel: FREE (waived during promotion, normally S$250)
- StarHub: FREE (waived during promotion, normally S$200)
- M1: FREE (waived during promotion, normally S$150)
- MyRepublic: FREE (waived during promotion, normally S$99)
- ViewQwest: S$150 (reduced from S$300 during promotion)
Additional Costs to Consider:
- Static IP: S$10-30/month per IP
- Premium router upgrade: S$0-150 one-time
- Installation outside business hours: S$50-100
- Express installation (within 3 days): S$100-200
Speeds & Performance
Q What internet speed do I need for my business?
Business internet speed requirements depend on your team size and usage:
Small Business (1-10 employees):
- Minimum: 100 Mbps
- Recommended: 300-500 Mbps
- Use cases: Email, web browsing, cloud applications, video calls
Medium Business (11-30 employees):
- Minimum: 500 Mbps
- Recommended: 1 Gbps
- Use cases: Multiple video conferences, file sharing, cloud storage sync
Large Business (31+ employees):
- Minimum: 1 Gbps
- Recommended: 2 Gbps or higher
- Use cases: Heavy cloud usage, video streaming, large file transfers
Speed Calculator by Usage:
- Email/Web browsing: 1-5 Mbps per user
- Video conferencing (HD): 2-4 Mbps per participant
- Cloud applications: 5-10 Mbps per concurrent user
- File uploads/downloads: 20-50 Mbps per active transfer
Q Which provider has the fastest business internet in Singapore?
ViewQwest and MyRepublic offer the highest speeds for business customers:
Fastest Speeds Available:
- ViewQwest: Up to 2 Gbps (symmetrical upload/download)
- MyRepublic: Up to 2 Gbps (symmetrical upload/download)
- Singtel: Up to 1 Gbps (most business plans)
- StarHub: Up to 1 Gbps (enterprise plans)
- M1: Up to 1 Gbps (business fiber plans)
Speed vs. Reliability Considerations:
- Highest speeds: ViewQwest, MyRepublic (2 Gbps)
- Most consistent speeds: Singtel, ViewQwest (premium infrastructure)
- Best value for speed: MyRepublic (2 Gbps at S$74.50/month promotional)
- Most reliable during peak hours: Singtel, ViewQwest
For most businesses, 1 Gbps provides excellent performance. Consider 2 Gbps only if you have specific high-bandwidth requirements like video production or large file transfers.
Q What is the difference between download and upload speeds?
Download and upload speeds serve different business functions:
Download Speed (receiving data):
- Web browsing and accessing cloud applications
- Downloading files, software updates
- Streaming video content
- Video conferencing (receiving video/audio)
Upload Speed (sending data):
- Video conferencing (sending your video/audio)
- Cloud backup and file sync
- Uploading content to websites/social media
- Email with large attachments
- Remote access to office systems
Business Broadband Upload/Download Ratios:
- Fiber plans: Usually symmetrical (1:1 ratio)
- Cable plans: Often asymmetrical (upload 10-20% of download)
Why Upload Speed Matters for Business:
- Video calls require 2-4 Mbps upload per participant
- Cloud backup can consume 50-100 Mbps upload
- Remote work requires consistent upload for screen sharing
- File sharing and collaboration tools need reliable upload
Most Singapore business fiber plans offer symmetrical speeds (same upload and download).
Providers & Contracts
Q Which is the best business broadband provider in Singapore?
The best provider depends on your business size and priorities:
For Large Enterprises (50+ employees):
- Best Choice: Singtel
- Why: 99.9% SLA, 24/7 premium support, extensive business features
- Pricing: S$94/month (1 Gbps, promotional)
For Medium Businesses (11-50 employees):
- Best Choice: M1 or StarHub
- Why: Good balance of reliability, features, and cost
- Pricing: S$79-103/month (500 Mbps-1 Gbps)
For Small Businesses/Startups (1-10 employees):
- Best Choice: MyRepublic
- Why: Lowest cost, no contract, high speeds
- Pricing: S$49.50/month (1 Gbps, promotional)
For High-Performance Requirements:
- Best Choice: ViewQwest
- Why: Premium performance, advanced features, excellent support
- Pricing: S$198/month (1 Gbps, promotional)
Overall Market Leader: Singtel (largest network, most reliable)
Best Value: MyRepublic (highest speed per dollar)
Most Flexible: M1 (no lock-in options available)
Best Value: MyRepublic (highest speed per dollar)
Most Flexible: M1 (no lock-in options available)
Q Can I get business broadband without a contract?
Yes, several providers offer no-contract business broadband options:
No-Contract Providers:
MyRepublic (Best no-contract option):
- No contract commitment on all business plans
- Cancel anytime without penalties
- S$49.50/month for 1 Gbps (promotional)
- 30-day notice required for cancellation
M1 (Flexible options):
- No lock-in plans available
- Month-to-month billing option
- S$103.50/month for 500 Mbps (promotional)
- Some plans require 12-month commitment
Contract vs. No-Contract Comparison:
Benefits of No-Contract:
- Flexibility to switch providers
- No early termination penalties
- Ideal for growing businesses
- Can negotiate better rates annually
Benefits of Contracts:
- Often lower monthly rates
- Guaranteed pricing for contract period
- Better promotional offers
- Priority support in some cases
Recommendation: Start with no-contract if you're unsure about long-term needs, then consider contract plans once you understand your requirements.
Q How long does it take to install business broadband?
Business broadband installation typically takes 2-4 weeks from application to activation:
Standard Installation Timeline:
Week 1:
- Application submission and credit check
- Site survey (if required)
- Infrastructure assessment
Week 2-3:
- Fiber installation (if not already available)
- Equipment delivery and setup
- Network configuration
Week 4:
- Service activation and testing
- Handover and training
Installation Time by Provider:
- MyRepublic: 7-14 days (fastest)
- M1: 14-21 days
- StarHub: 14-28 days
- Singtel: 21-28 days (most thorough)
- ViewQwest: 14-21 days
Factors Affecting Installation Time:
- Existing fiber infrastructure at your location
- Building management approval requirements
- Complex network setup needs
- Peak installation periods (avoid year-end)
Express Installation Options:
- Available from most providers for S$100-200 extra
- Can reduce timeline to 3-7 days
- Subject to technical feasibility
Pre-Installation Checklist:
- Confirm building management approval
- Ensure clear access to installation areas
- Prepare IT equipment and network setup
- Plan for temporary connectivity during transition
Technical & Setup
Q What equipment do I need for business broadband?
Business broadband requires specific equipment for optimal performance:
Essential Equipment (Usually Provided):
Modem/Router Combo:
- Most providers include free business-grade router
- WiFi 6 capability for latest standards
- Multiple Ethernet ports for wired connections
- Advanced security features
What's Typically Included:
- Singtel: Business-grade router with WiFi 6
- StarHub: Enterprise router with advanced features
- M1: Standard business router (upgrade options available)
- MyRepublic: ASUS AX1800 router (1G plan) or premium router (2G plan)
- ViewQwest: Premium router with advanced security
Additional Equipment You May Need:
Network Switch (S$50-300):
- Required if you need more than 4 wired connections
- 8-port or 16-port options common for offices
- Managed switches for advanced network control
Wireless Access Points (S$100-500 each):
- For larger offices or poor WiFi coverage
- Professional installation recommended
- Mesh systems for consistent coverage
Firewall/Security Appliance (S$200-2000):
- Enhanced security for sensitive business data
- VPN capabilities for remote workers
- Advanced threat protection
Uninterruptible Power Supply (UPS) (S$100-500):
- Keeps internet running during power outages
- Protects equipment from power surges
- Essential for businesses requiring 24/7 connectivity
Network Monitoring Tools:
- Software for tracking usage and performance
- Many providers offer online portals
- Third-party solutions available
Q Do I need a static IP address for my business?
Static IP addresses are beneficial for many business applications but not always necessary:
What is a Static IP?
- Fixed IP address that doesn't change
- Allows external access to your servers/systems
- Required for hosting services and remote access
When You NEED a Static IP:
- Web hosting: Running a website from your office
- Email server: Hosting your own email system
- Remote access: VPN server for employees to connect
- Security cameras: External access to CCTV systems
- Point-of-sale systems: Some require static IPs
- Video conferencing: Dedicated systems may need static IPs
When You DON'T Need a Static IP:
- Basic internet browsing and email
- Cloud-based applications (Office 365, Google Workspace)
- Most video conferencing (Zoom, Teams, etc.)
- Social media and web-based tools
- Online banking and e-commerce
Static IP Pricing by Provider:
- Singtel: 1 static IP included, additional IPs S$15/month
- StarHub: 1 static IP included in enterprise plans
- M1: 1 static IP included, additional IPs S$10/month
- MyRepublic: Static IP optional at S$15/month
- ViewQwest: Multiple static IPs included in premium plans
Alternative Solutions:
- Dynamic DNS: Services like DynDNS for remote access
- Cloud hosting: Use AWS, Google Cloud, or Azure instead
- VPN services: Third-party solutions for remote access
Recommendation: Start without static IP and add it later if specific applications require it.
Q How do I switch from residential to business broadband?
Switching from residential to business broadband involves several steps and considerations:
Key Differences Between Residential and Business:
Service Level:
- Business: Priority support, faster response times
- Residential: Standard support, longer wait times
Uptime Guarantees:
- Business: 99-99.9% SLA with compensation
- Residential: No SLA, best-effort service
Upload Speeds:
- Business: Symmetrical (same up/down speeds)
- Residential: Often asymmetrical (lower upload)
IP Addresses:
- Business: Static IP options available
- Residential: Dynamic IP only
Switching Process:
Step 1: Assess Your Needs
- Current internet usage and requirements
- Number of employees and devices
- Critical applications and uptime needs
- Budget considerations
Step 2: Choose Business Provider
- Compare business plans from different providers
- Consider contract terms and flexibility
- Check coverage at your business location
Step 3: Schedule Installation
- Book installation appointment
- Coordinate with current provider for overlap
- Ensure minimal downtime during transition
Step 4: Migrate Services
- Update DNS settings if hosting services
- Reconfigure network equipment
- Test all business applications
- Update IP addresses for security systems
Cost Comparison Example:
Residential Plan (1 Gbps):
- Price: S$39-49/month
- Upload: 100-500 Mbps
- Support: Standard
- SLA: None
Business Plan (1 Gbps):
- Price: S$49-94/month
- Upload: 1 Gbps (symmetrical)
- Support: Priority 24/7
- SLA: 99-99.9%
When to Switch:
- More than 5 employees regularly working
- Frequent video conferencing
- Cloud-heavy business applications
- Need for reliable uptime
- Remote work requirements
- Professional image and support needs
Support & Reliability
Q What support do business broadband providers offer?
Business broadband support varies significantly by provider and plan level:
Singtel Business Support:
- 24/7 phone support for all business customers
- Dedicated account manager for enterprise accounts
- 4-hour response time for critical issues
- On-site support available within 24 hours
- Online portal for account management and troubleshooting
- Priority queue for technical support
StarHub Enterprise Support:
- 24/7 technical helpdesk
- Integrated support for bundled services
- Remote diagnostics and troubleshooting
- Field engineer support for complex issues
- Business customer portal
M1 Business Support:
- 24/7 business hotline
- Email and chat support
- Flexible support options based on plan
- Online account management
- Technical support during business hours
MyRepublic Business Support:
- Online support portal (primary channel)
- Email support with business hours response
- Live chat during business hours
- Phone support for 2G plan customers
- Community forums and knowledge base
ViewQwest Premium Support:
- 24/7 premium support hotline
- Dedicated technical team
- Proactive monitoring and alerts
- On-site support included in premium plans
- Advanced network diagnostics
Support Response Times:
- Critical issues: 1-4 hours (varies by provider)
- Standard issues: 4-24 hours
- Account/billing queries: Same business day
- Installation/changes: 1-2 business days
What to Expect:
- Faster response times than residential customers
- Priority in support queues
- Business-focused troubleshooting
- Escalation procedures for critical issues
- Account management for larger businesses
Still Have Questions?
Get personalized answers and free quotes from Singapore's top business broadband providers
Related Resources
Provider Comparison
Compare all major Singapore business broadband providers side-by-side with current pricing and features.
Compare Providers →Current Promotions
Save up to 75% with current promotional offers from all major providers. Updated daily.
View Live Deals →Setup Guide
Step-by-step guide for setting up business broadband for new companies in Singapore.
Read Setup Guide →